Privacy Policy
Effective Date: November 15, 2023
Élan Victoria ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, shipping and billing address when you make a purchase or book a consultation.
- Payment Information: Credit card details, which are processed securely by our payment processors and not stored on our servers.
- Communications: Records of your communications with us, including consultation notes and preferences.
How We Use Your Information
We use the information we collect to:
- Process your purchases and deliver products
- Schedule and manage consultations
- Communicate with you about orders, services, and promotions
- Personalize your shopping experience
- Improve our website and services
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist us in operating our website, processing payments, and delivering products.
- Legal Requirements: When required by law or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Élan Victoria
Shop 215, Level 2, Landmark Atrium
15 Queen's Road Central, Hong Kong
Email: [email protected]
Phone: +852 1234 5678