Terms & Conditions

Effective Date: November 15, 2023

Welcome to Élan Victoria. These Terms and Conditions govern your use of our website and services. By accessing our website or making a purchase, you agree to be bound by these Terms and Conditions.

1. General Information

Élan Victoria operates the website elanvictoria.com and our physical boutique located at Shop 215, Level 2, Landmark Atrium, 15 Queen's Road Central, Hong Kong. We specialize in luxury accessories including handbags, jewelry, eyewear, and timepieces.

2. Products and Services

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. We reserve the right to refuse any order you place with us.

3. Purchases and Payment

By placing an order, you represent that you are at least 18 years old. You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your information, including email address and payment method, so we can complete your transactions and contact you as needed.

4. Consultations

Consultation bookings are subject to availability. We require 24 hours notice for cancellations or rescheduling. Late arrivals may result in reduced consultation time. Free consultations are limited to 30 minutes and cover basic style assessment only.

5. Shipping and Delivery

We ship worldwide using insured, secure delivery services. Shipping costs will be calculated at checkout. Delivery times are estimates and not guaranteed. You are responsible for any customs duties, taxes, or fees imposed by your country.

6. Returns and Exchanges

We accept returns within 14 days of delivery for items in original condition with all tags and packaging. Final sale items, personalized items, and items marked "non-returnable" cannot be returned. Returns are subject to inspection and approval.

7. Authenticity Guarantee

All products sold by Élan Victoria are guaranteed to be authentic. Each item comes with its original authenticity cards, certificates, and packaging when available. We provide detailed documentation for all luxury items.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Élan Victoria and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

Élan Victoria shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products. Our total liability shall not exceed the amount you paid for the product or service in question.

10. Indemnification

You agree to indemnify and hold harmless Élan Victoria and its affiliates from any claims, damages, liabilities, and expenses arising from your use of our website or violation of these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by the laws of Hong Kong. Any disputes shall be resolved in the courts of Hong Kong.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the new Terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us at:

Élan Victoria
Shop 215, Level 2, Landmark Atrium
15 Queen's Road Central, Hong Kong
Email: [email protected]
Phone: +852 1234 5678